Whitby pet licensing

Why license?

In accordance with local laws, pet licences are mandatory in the Town of Whitby. In fact, licences are mandatory in nearly every community across North America. Why? Because licences help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for the Town of Whitby to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.

How to license

Online

The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your licence registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!

Renew my pet's licence

My pet has a licence, but it has expired or will very soon.

Renew now

License a pet for the first time

I've never licensed a pet with the Town of Whitby before.

License now

In-person

In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:

Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

Whitby Animal Services Centre:
4680 Thickson Road N, Whitby, ON L1N 5R3

Whitby Municipal Office:
575 Rossland Road East, Whitby, ON L1N 2M8

Mail

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the cheque should be made out to, where it should be mailed, and any required supporting documentation.

Pet licence form

Download Application Form

Phone

If you're unable to complete your pet's licence online, you can contact our Customer Care team for assistance. Please note that licences are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
We can accept credit cards and Visa/Mastercard debit cards for payment.

DocuPet Customer Care: 1-855-249-1370
Hours of Operation:
Monday-Saturday: 9:00 AM - 9:00 PM EDT (excluding holidays)
Sunday: 11:00 AM - 7:00 PM EDT

Licence fees & details

Pet licences are required for all dogs and cats living in the Town of Whitby. They must be renewed every year prior to the expiration date. Licences expire exactly 365 days from the start date of the licence. You will receive reminders from us about upcoming licence expirations via mail, phone, and email.

Dog Licences
Dog Licences	Fee (With Microchip)	Fee (No Microchip)
Spayed/Neutered Dog	$26.45	$31.55
Intact Dog	$52.90	$58.00

Cat Licences
Cat Licences	Fee (With Microchip)	Fee (No Microchip)
Spayed/Neutered Cat	$26.45	$31.55
Intact Cat	$52.90	$58.00

A replacement tag is available for a $8.05 fee.
Licences are required for all dogs and cats over 3 months of age.
When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
A valid microchip number will be required at the time of licence purchase (if one is not already on file) to qualify for the discounted microchip rate.

Frequently asked questions

LICENSING OPTIONS, DATES, AND LOCATIONS

When can I renew my pet's licence?

It makes sense to renew your pet's licence early! You may renew your pet's licence within 60 days of your pet's current licence expiration date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.

What jurisdictions does the Town of Whitby provide licensing services for?

The Town of Whitby provides licensing services for the following areas: Town of Whitby

I need a kennel license, what do I do?

Please visit the Whitby Animal Services Centre in person as kennel licensing is not processed through DocuPet. They are located at 4680 Thickson Road N in Whitby.

When does my pet's licence expire?

Licences expire exactly 365 days from the licence start date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.

Do licences need to be renewed annually?

Licences are required to be renewed prior to the expiration date each year.

Where can I license in person?

You may license in person at the Whitby Animal Services Centre located at 4680 Thickson Road N in Whitby.

FEES AND FINES

What is the processing fee?

For all online orders a processing fee is applied on licence purchases at a rate of $2.00 per licence.

Can I receive a seniors discount?

There are no senior rates to license your pet.

Is there a discount for licensing multiple pets?

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

My pet qualifies for the service animal rate. What do I do?

Please visit the Town of Whitby in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.

What is the fee for licensing?

Visit this page for licensing options and fees.

PET INFORMATION AND PROFILES

Does my licence transfer if I am moving?

If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

MUNICIPAL INFORMATION AND BYLAWS

Where can I find information about the pet licensing bylaw?

Visit this page for information on licensing bylaws.

Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)

Please get in touch with the Whitby Animal Services Centre at 905-655-0283.

Are there any restricted breeds?

Unless your dog was obtained prior to DOLA coming into place, the following breeds are banned: Pit Bull Terriers, Staffordshire Bull Terriers, American Staffordshire Terriers, and American Pit Bull Terriers.

What species are required to be licensed?

The following species are required to be licensed: Dogs and Cats.

HELP DESK

Still have a question that you have not been able to answer?

Visit our DocuPet Help Desk for more information.